Službeni pravni tekst u nastavku je na engleskom jeziku radi preciznosti. Korisnički interfejs Everenta je na bosanskom jeziku. Izvor u repozitoriju: docs/legal/TERMS_OF_SERVICE.md

Terms of Service — Everent

Effective date: 7 April 2026
Last updated: 7 April 2026

Important notice (not legal advice)

These Terms of Service (“Terms”) are a draft template. They are not legal advice. Have them reviewed by counsel qualified in Bosnia and Herzegovina before use. Replace [PLACEHOLDER] entries in pricing, billing, and liability cap sections with your commercial terms when finalizing.

1. Agreement to these Terms

By accessing or using the Everent website, registering an account, or using the Everent software services (collectively, the “Service”), you agree to these Terms on behalf of yourself and, if you use the Service for an organization, on behalf of that organization (“Customer”). If you do not agree, do not use the Service.

If an individual uses the Service under a Customer account, the Customer (employer) is responsible for that use and for compliance with employment law.

Operator: SAAISolutions d.o.o., Bosnia and Herzegovina (“Everent”, “we”, “us”).

Item	Detail
Registered name	SAAISolutions d.o.o.
Address	Bosnia and Herzegovina (full registered address on request to support@everent.ba)
Registry / ID	On request to support@everent.ba
Contact	support@everent.ba (general); privacy@everent.ba (data protection)

2. The Service (description)

Everent is a B2B internal operations platform for organizations operating in Bosnia and Herzegovina, including the Federation of Bosnia and Herzegovina (FBiH), to structure employee requests, approvals, time tracking, shifts, reporting, document generation, and related workflows. The Service may include AI-assisted interfaces (e.g. conversational commands, speech transcription, intent parsing) that assist Users but do not replace the Customer’s obligations under labor law.

Everent does not provide legal, HR, tax, or accounting advice. Compliance with labor regulations remains the Customer’s responsibility.

3. Eligibility

The Service is intended for business use by legal entities or entrepreneurs with authority to contract.
You must be at least 18 years old (or the age of majority in your jurisdiction).
You represent that you have authority to bind the Customer to these Terms.

4. Accounts, roles, and access

4.1 Registration. Customers may self-register or be onboarded by Everent. Head administrators may need to verify email before first login.

4.2 Users. Customer administrators may create or invite Users (e.g. employees, managers). Each User account is personal; credentials must not be shared.

4.3 Authentication. The Service uses passwords and JWT-based sessions. The web client may persist session data in browser local storage. Customers are responsible for device security (e.g. shared computers, lost devices).

4.4 Roles and permissions. Access is controlled by roles and policy-based permissions configured by the Customer. The Customer is responsible for least-privilege assignment and periodic review.

5. Customer responsibilities

The Customer agrees to:

Lawful use: Use the Service only for lawful purposes and in compliance with employment, data protection, tax, and health/safety law as applicable.
Accuracy: Ensure data entered (schedules, rates, requests, documents) is accurate; verify outputs (reports, generated documents) before reliance.
Employee rights: Provide required notices, policies, and lawful bases toward employees; obtain consents or works agreements where required.
Instructions: Not instruct Everent to process personal data in violation of law.
Credentials: Maintain confidentiality of admin credentials and enable MFA if offered.
Uploads: Not upload unlawful content (e.g. malware, infringing material).
Third-party rights: Ensure it has rights to any logos, documents, and personal data it uploads.

6. Acceptable use

You must not:

Probe, scan, or test vulnerabilities without written authorization.
Interfere with or disrupt the Service or other customers.
Attempt unauthorized access to data, accounts, or systems.
Reverse engineer the Service except to the extent mandatory law allows.
Use the Service to build a competing product using our non-public APIs or documentation in breach of these Terms.
Send spam or unlawful communications through the Service.
Use the Service in violation of export control or sanctions law (including, where applicable, export control rules relating to AI models, software, or dual-use technology).

We may suspend or terminate access for violations.

7. AI features — additional terms

7.1 Nature. AI features (including transcription and intent parsing) are assistive. Outputs may be incorrect, incomplete, or out of date.

7.2 No reliance. Do not rely on AI outputs as legal, medical, or employment determinations without human review by the Customer.

7.3 Subprocessors. AI processing may involve third-party AI providers (e.g. OpenAI) under their technical and contractual terms. See the Privacy Policy for details.

7.4 Customer content. The Customer authorizes Everent to send Customer content (text/audio) to subprocessors solely to provide AI features the Customer or User activates.

7.5 Beta and reliance. AI features may be labeled beta. Beta features may change or be removed at any time without liability beyond what mandatory law requires. No uptime or performance guarantees apply to beta features. Outputs must not be relied upon without human review by the Customer.

8. Intellectual property

8.1 Everent IP. The Service, software, branding, documentation, and templates (excluding Customer content) are owned by Everent or licensors. Subject to these Terms, we grant the Customer a non-exclusive, non-transferable right to access and use the Service during the subscription term.

8.2 Customer content. The Customer retains rights to Customer content. The Customer grants Everent a license to host, process, transmit, and display Customer content as needed to provide the Service, secure it, and comply with law.

8.3 Feedback. If you provide feedback, you grant Everent a perpetual, royalty-free license to use it to improve the Service without obligation to you.

9. Fees, billing, and taxes

9.1 Pricing (indicative — confirm before commercial use). As described in product materials, pricing may be structured as [PLACEHOLDER: e.g. 5 KM per employee per month, all features included] with [PLACEHOLDER: e.g. first month free, no credit card required for trial] unless otherwise agreed in writing.

9.2 Invoicing. [PLACEHOLDER: invoicing cycle — monthly/annual; payment methods — wire, card, etc.]

9.3 Taxes. Fees are exclusive of applicable VAT and other taxes unless stated otherwise. The Customer is responsible for withholding where required.

9.4 Late payment. [PLACEHOLDER: e.g. interest, suspension after N days, reactivation fee]

9.5 Changes. We may change list prices with 30 days’ prior notice. Committed-term contracts are governed by the order form or written agreement.

9.6 Trials. Free trials do not require a payment method unless we state otherwise in the applicable offer, signup flow, or order form.

9.7 Renewal. Subscriptions auto-renew for successive billing periods unless cancelled in accordance with the Service settings or order form before the renewal date.

9.8 Refunds. Fees are non-refundable except where refund is required by mandatory law or expressly agreed in writing.

10. Availability and support

10.1 Best efforts. We strive for high availability but do not guarantee uninterrupted or error-free operation.

10.2 Maintenance. We may perform maintenance (scheduled or emergency) that temporarily affects availability.

10.3 Support. support@everent.ba; we aim to respond on business days (best efforts, no binding SLA unless agreed in writing).

10.4 Business continuity. Customers should maintain offline or alternate procedures for critical HR processes.

10.5 Target availability (non-binding). Everent targets 99.5% monthly availability of the production Service, excluding scheduled maintenance announced in advance where practicable. This is a target, not a guarantee. No service credits apply unless separately agreed in an order form or written SLA.

10.6 Status and incidents. Service status and uptime information are published at https://everent.ba/status (URL subject to change with reasonable redirects). Material incidents affecting the production Service may be communicated via that page, email to Customer administrator contacts we hold, in-app notification where practicable, and enquiries may be directed to support@everent.ba.

11. Data protection

Processing of personal data is described in our Privacy Policy and, for B2B customers, a Data Processing Agreement (DPA) is incorporated by reference and available at https://everent.ba/dpa or upon request. If there is a conflict between these Terms and the DPA regarding data processing, the DPA prevails to the extent of the conflict. The Customer acknowledges it is typically the controller of employee data and Everent acts as processor for Service delivery, subject to the Privacy Policy.

12. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for the purposes of these Terms, and will not disclose it except to personnel/advisers under confidentiality obligations or as required by law.

13. Warranties disclaimer

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet regulatory outcomes (e.g. labor inspections) or legal compliance for any specific Customer configuration.

14. Limitation of liability

14.1 Cap. Subject to §14.3, our aggregate liability arising out of or related to the Service in any 12-month period is limited to the greater of: (a) [PLACEHOLDER: e.g. fees paid by Customer in the prior 12 months] or (b) [PLACEHOLDER: e.g. 100 KM].

14.2 Excluded damages. To the fullest extent permitted by law, neither party is liable for indirect, consequential, special, punitive, or loss of profits, goodwill, data (except as required by the DPA), or business interruption.

14.3 Exceptions. Nothing limits liability that cannot be limited by mandatory law, including death/personal injury caused by negligence, fraud, or willful misconduct (as defined by applicable law).

15. Indemnity

The Customer will defend and indemnify Everent against third-party claims arising from: (a) Customer content; (b) misuse of the Service; (c) breach of these Terms; (d) disputes between Customer and its employees related to data or employment decisions; (e) Customer’s violation of law.

16. Term, suspension, and termination

16.1 Term. These Terms apply from first use and continue until terminated.

16.2 Suspension. We may suspend access if: (a) required by law; (b) security risk; (c) non-payment after notice; (d) material breach; (e) abuse affecting others.

16.3 Termination for breach. Either party may terminate if the other materially breaches and fails to cure within 30 days of written notice.

16.4 Termination for convenience. The Customer may cancel a paid subscription in accordance with the Service billing settings or order form (typically effective at the end of the current billing period unless otherwise stated). Everent may discontinue free or trial tiers with reasonable prior notice where practicable.

16.5 Effect. Upon termination, access ceases. Sections that by nature survive (fees, confidentiality, liability limits to the extent valid, indemnity, governing law) survive.

17. Exit strategy, wind-down, and data handling

This section describes how the parties transition off the Service. Order forms or written agreements may specify additional exit terms.

17.1 Notice of discontinuation

By Customer: Customer may initiate termination per §16.4.
By Everent: If we discontinue the Service materially (not a minor feature), we will provide at least 90 days’ prior notice by email to Customer administrators unless immediate discontinuation is required for security, law, or force majeure (in which case we give notice as soon as practicable).

17.2 Export window

During the notice period (and for 30 days after termination unless extended in writing), Customer may export data using in-product export features (e.g. reports, spreadsheets, downloads) available at that time. Everent will reasonably cooperate with one consolidated request for additional export in a commonly machine-readable format where technically feasible and legally permitted, subject to reasonable timing and any professional services terms agreed in writing.

17.3 What may be exported

Exports may include Customer content and operational records subject to technical capability: user directory fields the Customer stored, work logs, requests, shift data, case metadata, and references to file objects. Structured exports are provided in CSV, JSON, or ZIP as technically feasible. Binary files in object storage (e.g. images, PDFs) are available via download links (e.g. presigned URLs) where technically feasible.

17.4 Deletion and retention after termination

After the export window expires:

Production data: Everent will delete or anonymize Customer production personal data within 90 days, except:
- Backups: residual copies may persist until backup rotation completes (typically up to 90 days).
- Legal hold: data subject to preservation for disputes, regulatory investigations, or unpaid invoices may be retained until resolved.
- Aggregated/anonymized analytics that do not identify individuals.
AI provider data: governed by subprocessor retention; Everent will terminate active threads/sessions on our side per product design.

17.5 Customer obligations on exit

Customer must:

Notify Users as required by law.
Pay all outstanding fees.
Cease use of API keys, credentials, and integrations.
Not retain Everent proprietary software except as law requires.

17.6 Business transfer (M&A)

If Everent is acquired or merges, the Service may continue under a successor who assumes these Terms. Customer will receive notice as required by law or contract. If the successor materially degrades data protection, Customer may terminate for material breach per §16.3.

17.7 Insolvency

If Everent enters insolvency, Customer’s access to export tools may be limited. Customer should export early and maintain local backups. Statutory rights may apply under applicable insolvency or consumer law.

18. Third-party services

The Service relies on third-party infrastructure (e.g. cloud hosting, email, maps, AI). Those services are subject to third-party terms and outages outside our control. We are not responsible for third-party acts except where mandatory law provides otherwise.

19. Changes to the Service and Terms

We may modify the Service (features, UI, AI models). We may update these Terms by posting a new version and, where material, providing at least 30 days’ prior notice. Continued use after the effective date may constitute acceptance where permitted. If Customer objects to a material change, termination of the Service relationship may be the exclusive remedy if no commercial alternative is agreed in writing.

20. Governing law and disputes

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules that would apply another jurisdiction’s law. Disputes shall be subject to the exclusive jurisdiction of the competent courts of Bosnia and Herzegovina, unless mandatory law provides otherwise.

21. Miscellaneous

21.1 Assignment. Customer may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale of assets.

21.2 Force majeure. Neither party is liable for delay/failure due to events beyond reasonable control (e.g. natural disasters, war, major internet failure, government action), excluding payment obligations where feasible.

21.3 Entire agreement. These Terms and any order form constitute the entire agreement regarding the Service, superseding prior oral/written understandings on that subject.

21.4 Severability. If a provision is invalid, the remainder remains in effect.

21.5 No waiver. Failure to enforce a provision is not a waiver.

21.6 Language. The English version of these Terms prevails in case of conflict with any translation, unless the parties agree otherwise in writing.

22. Contact

Support / legal notices: support@everent.ba · privacy@everent.ba (data protection) · SAAISolutions d.o.o., Bosnia and Herzegovina (full postal address on request)

End of Terms of Service

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